Privacy Policy

Information we collect

When you use our contact form we collect the details you type in: your name, email address, the service you select and your message.

We also process technical data such as your IP address, which is used briefly to prevent spam and abuse, and which our hosting providers may record in their server logs.

Please do not send passwords, payment card numbers or government ID numbers through the contact form.

How we use your information

• To reply to your enquiry and provide quotes or services you ask for.
• To operate, secure and improve this website.
• To prevent spam, fraud and abuse.
• To meet legal or contractual obligations.

Client work order data

If you become a client and share work orders, property details, photos, reports or vendor documents with us, we use them only to deliver the services you requested and treat them as confidential. The terms for that data are set out in our service agreement with you.

Cookies and tracking

This public website does not use advertising cookies or third-party analytics. A secure session cookie is used only for the administrator login and is not set for ordinary visitors. If we add analytics in the future, we will update this policy.

Third-party services

We rely on trusted providers to run this website:

• Vercel for hosting.
• Upstash for the database that stores website content and contact messages.
• Vercel Blob for uploaded images.
• Google Fonts for typefaces, which are loaded from Google's servers and may receive your IP address.
• WhatsApp, if you click the chat button. Your use of WhatsApp is governed by its own privacy policy.

These providers process data on our behalf under their own terms and security practices.

Data retention

We keep contact messages for as long as needed to respond to you and to maintain our business records, and then delete them. You can ask us to delete your message at any time.

Data security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and password-protected administration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

We operate from Bangladesh, and our hosting and database providers store data on servers in the United States and other locations. By contacting us you understand your information may be processed outside your country.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Email us using the address below and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.